At Softwash Technologies, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied with your product, we offer a hassle-free return policy within 30 days of the original purchase date.
To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging. Some products, due to their nature, may not be eligible for return, such as customized items.
To initiate a return, please contact our customer service team at Returns@SoftwashTechnologies.com or (561) 314-0761 with your order number and the reason for the return. Our team will guide you through the return process and provide you with a return shipping label. Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If the return is approved, we will issue a full refund of the purchase price, excluding any original shipping charges, within 5-7 business days of receiving the returned item. The refund will be credited to the original payment method used for the purchase.
Please note that the customer is responsible for the return shipping costs, unless the return is due to our error (such as receiving a defective or incorrect item).
If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team. We are here to help ensure your shopping experience with Softwash Technologies is a positive one!